For Parents and Families
At Hurley Medical Center, our goal is to make sure your child and your family have a positive experience while your child is a patient here, and our hospital programs and policies reflect this goal.
Child Life Services
Child Life Services at Hurley Medical Center has been providing loving emotional support for our pediatric patients from birth to young adulthood for over 35 years. Part of Hurley’s Pediatric Unit, this amazing program is the only one of its kind in the region. The goal of Child Life Services is to help make a medical experience easier on pediatric patients and his/her family. These caring professionals recognize that undergoing treatments and procedures, or just being in the hospital, is often a very scary experience for children. By talking to and playing with our young patients, Child Life specialists discover their likes and dislikes, their interests, their fears, and ways that we might help them with their medical experience.
Hurley’s Pediatric Unit has a beautiful playroom stocked with crafts, games, toys, books, PlayStations, and movie DVDs for patients and their siblings to enjoy. Child Life Services also provides:
- Xbox game room for patients 10 and older
- Pet Therapy program
- Music enrichment program
- Daily craft activities
For more information about Child Life Services, click here.
Children’s Miracle Network Hospitals
Children’s Miracle Network Hospitals® is a system of 170 children’s hospitals across the United States and Canada that is dedicated to providing the very best care for sick and injured children. Created in 1983, Children’s Miracle Network Hospitals serve 17 million children and their families every year…more than any other children’s charity in the world.
Hurley Medical Center was invited to join this group of special hospitals in 1990 because we provide the best kid-centered care in our region to every child who needs it, regardless of the family's ability to pay. As a Children's Miracle Network Hospital, Hurley Medical Center helps kids with cancer, birth defects, diabetes, asthma, accidents, trauma, and almost any other health issue imaginable. For more information, click here.
Patient- and Family-Centered Care
Patient- and Family-Centered Care represents a profound change in the way health care is provided to individuals and their families. Doctors, nurses, patients, and their families become genuine partners in a patient’s treatment. Within this partnership, patients’ and families’ opinions and choices, as well as diverse backgrounds, are recognized and respected.
Rather than just telling our patients and their families what kind of treatment or surgery will be performed, our entire medical staff includes them in the decision-making process. Hurley physicians and nurses thoroughly explain all tests, surgical options, and potential outcomes involved with treatment, both positive and negative.
This constant communication not only makes patients and families part of the medical team, it produces better results and increases patient safety. Rather than having just a few medical personnel overseeing a patient’s care, an entire team is involved. They are specially trained. Their job is to advise you, ensuring that your child receives the best quality care and that you rest assured we, together, are centered on you and your child's needs.
Patient Quality and Safety
At Hurley Medical Center, it is our goal to provide your child with the highest level of quality clinical care in the safest and most comfortable manner possible. This core goal is reflected in our mission statement: “Clinical Excellence. Service to People.”
During your child’s stay in the hospital, the doctors, nurses and staff of Hurley Medical Center consider you and your family to be important partners in your child’s care and safety. One important way you can be involved is to speak up. Don’t be afraid to raise any issues relating to your child’s care and treatment, but also relating to the quality and safety of Hurley’s overall hospital services. For more information on Hurley’s Patient Quality and Safety, click here.
Questions or Concerns
If you have any questions or concerns regarding your child’s stay at Hurley, please contact your child’s doctor, nurse or any member of your child’s Hurley care team. Your child’s care team also includes a Patient Representative who is here to help you with any issues you may feel uncomfortable discussing with other care team members. A Hurley Patient Representative can be reached at (810) 262-9220.